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Blogs

Blogs

Check out our latest blogs on topical
industry themes.

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What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management

Artificial Intelligence

What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management

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IT Service Desk Automation: 15 Ways to Boost ITSM EfficiencyIT Service Desk Automation: 15 Ways to Boost ITSM Efficiency
Service Desk Automation
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IT Service Desk Automation: 15 Ways to Boost ITSM Efficiency

Why implement service desk automation? By automating key IT Service Management processes, you can streamline ticket management, improve customer service, decrease downtime, and optimise your IT operations.
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The ROI of the Intelligent Service DeskThe ROI of the Intelligent Service Desk
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The ROI of the Intelligent Service Desk

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State of the Service Desk Part 4: The Increasing DemandState of the Service Desk Part 4: The Increasing Demand
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State of the Service Desk Part 4: The Increasing Demand

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State of the Service Desk 6: Shift LeftState of the Service Desk 6: Shift Left
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State of the Service Desk 6: Shift Left

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State of the Service Desk 7: Automation and OrchestrationState of the Service Desk 7: Automation and Orchestration
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State of the Service Desk 7: Automation and Orchestration

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State of the Service Desk 5: Transformation, Consolidation and IntegrationState of the Service Desk 5: Transformation, Consolidation and Integration
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State of the Service Desk 5: Transformation, Consolidation and Integration

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Case Studies

Learn how organisations like yours are tackling
business challenges with Servicely.

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Design to Production (D2P)

Design to Production (D2P)

How Design to Production cut on-site response processes in half and reduced incident resolution times by 50% with Servicely.

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Maximizing Efficiency with IT Solutions

Discover how cloud computing can transform your business operations.

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24x7 Solutions

How 24x7 Solutions increased customer satisfaction and reduced service costs with Servicely’s self-service portal.

NST IT Services

How NST IT Services consolidated legacy systems and increased profitability with Servicely.

Videos

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Use Servicely's GenAI to Formalise Work Journals and Communications

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

AI-powered Incident Management Demo - ITSM

Servicely Intelligent ITSM Demo - Automate work and improve the IT service experience

How to fill gaps in your knowledge base - Servicely fills them with AI-driven content, instantly

Automating incident summaries with GenAI in Servicely

How Symbio Transformed their Service Management Operations with Servicely

Extreme Shift Left

Getting Started with AI in Service Management

AI Service Desk Automation

Beyond Chatbots for Service Desk Automation

The Evolution of Service Desk Software

The State of the Service Desk

ITSM Overview

Customer Service Management

IT Asset Management

Virtualisation Provisioning

Automate Repetitive Active Directory Tasks

AI-Powered Workflows

Servicely is a sophisticated low-code platform with embedded self-learning artificial intelligence that helps the world’s greatest enterprises become more agile so they can respond to change. Our AI-powered workflow platform helps clients address their most pressing business concerns, such as personalising engagement, automating service, and optimising processes.

Servicely in the news

Discover news articles about Servicely.

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ServicelyAI ramps up their board with appointment of an industry veteran

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New Automated Service Desk Servicely.ai uses AI to efficiently resolve IT support issues

Introducing the world’s first Intelligent IT Service Management Platform designed and developed in Australia

Australian-made ITSM vendor Servicely launches

Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Enterprise Service Management (ESM)

Enterprise-wide service management centralised into a single platform.

IT Service Management (ITSM)

Empower your IT team to deliver ITIL-aligned service faster and easier than ever before.

IT Asset Management (ITAM)

Manage your hardware, software, and software licenses in real time.

HR Service Delivery

Put your people first by giving your HR team the tools they need to engage and retain employees.

Project Portfolio Management

Manage projects from start to finish, delivering them on time and on budget.

Customer Service Management

Delight your customers with superb service.