Integrations

Experience the power of efficiency and streamlined workflows by integrating all your key business applications into one unified system, eliminating data silos and unlocking seamless collaboration across your organisation.

Create a unified system of record and action

Servicely makes it easy to connect all your key business applications into one seamless system, breaking down data silos and speeding up workflows. With automation and AI-driven actions, you can save time, boost productivity, and resolve issues faster—while keeping processes running smoothly and driving cost savings.
a unified view of record
With Servicely’s IT integrations, users can unlock the power of a single, unified view and source of record, effortlessly streamlining actions and ensuring consistency across all systems.
connect your systems
Disparate systems create data silos that slow down tasks, but integrating these systems breaks down those barriers—centralising information, cutting down on application-switching, and ensuring smooth, efficient workflows that keep your team moving forward faster.

Boost productivity and speed up workflows

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40%
increase in productivity of service teams
4X
faster completion of tasks
Overall increase of visibility and transparency

Connect all of your critical business applications

Servicely's open, no/low-code architecture is designed for flexibility and supports integration with a wide range of platforms. For cloud-based systems, we can integrate using standard methods like REST APIs with token-based authentication. For on-premises systems, integration options include protocols such as PowerShell, ODBC, and REST APIs. If your platform supports any of these standard methods or protocols, integration can be achieved efficiently. Our team can assist in evaluating your specific requirements to ensure a seamless connection.
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reduce Swivel-Chairing Between applications

Before Servicely, users would open multiple applications to assess an incident, resolve it, then go back and log their updates, only to switch applications again when something doesn’t work. But with Servicely, everything changes. Our powerful automations and orchestrations streamline the entire process, cutting out the constant swivel-chairing between applications and boosting productivity. Plus, agents no longer need to escalate issues due to lack of permissions, enabling faster resolutions and reducing costs by shifting service left.
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empower Your AI To Carry Out Action For You 24/7

With seamless integrations, your AI acts as a powerful virtual agent, autonomously handling requests and taking decisive actions on your behalf—reducing the load on your service teams. By setting instant approval parameters, our AI can carry out actions across integrated systems, such as resetting passwords or deploying software installations—providing your end-users with instant support and relieving service agents from routine tasks. This not only accelerates service delivery but also enhances efficiency across the board.
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Experience the power of efficiency with our Integrations

Integrate with Cloud and On-Premise Systems

Unite your existing cloud and on-premise systems for a unified experience.

Access Extensive Out-of-the-Box IT Integrations

Choose from a variety of powerful, pre-built integrations to connect with your favourite apps.

No-Code Integration

Effortlessly set up integrations without needing to code, making them accessible for all team members.

How servicely’s integrations unlock seamless connectivity across your organisation

Servicely’s integrations enable seamless connectivity across your critical business applications, reducing data silos and manual work by centralising actions in one platform. Agents no longer need to escalate issues due to lack of permissions, enabling faster resolutions and reducing costs by shifting service left. This results in improved productivity, more efficient workflows, and faster resolution times, all with minimal need for application-switching or manual input.
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Platforms Manager
Large Local Council Municipality
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
GM of Technology
Telecommunications Service Provider serving 150,000+ customers
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
Alem Ceric
Service Desk Leader
Hassell
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Ian Parkin
CEO
24x7 Solutions
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
VP IT Operations
Healthcare Provider with 350+ Sites & 4,000+ Employees
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Brian Levitt
CIO
Horzion House Aged Care
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Max Wang
Head of Assurance and Service Management
Servicestream
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
Shawn Sellar
Head of Service Delivery
News Ltd Australia

FAQs

What can Servicely be integrated with?

Servicely can be with a range of applications using our out-of-the-box connections, secure REST API, or other integration methods used for on-premise systems.

Some popular platforms and applications include:

  • Microsoft Intune 
  • Microsoft Entra ID (Active Directory)
  • Microsoft SCCM
  • Microsoft Graph API
  • Slack
  • Microsoft Teams
  • Lansweeper 
  • NinjaOne
  • Netsuite
How can I set up a new integration?

Servicely is designed as a robust no/low-code platform, enabling customers to leverage its open architecture for seamless and efficient system integrations. The platform supports integration with both cloud-based and on-premises systems using a wide range of industry-standard methods and protocols.

For cloud-based systems, Servicely supports integration via REST APIs with token-based authentication and other secure mechanisms.

For on-premises systems, the platform offers flexibility through multiple integration methods, including PowerShell, ODBC, and REST APIs, among others. This comprehensive approach ensures that customers can connect Servicely with diverse environments to achieve streamlined workflows and operational efficiency.

I want to integrate Servicely with a platform that I can’t see mentioned on your website, is it possible?

Yes, it is possible. Servicely's open, no/low-code architecture is designed for flexibility and supports integration with a wide range of platforms, even if they are not explicitly listed on the website. For cloud-based systems, Servicely can integrate using standard methods like REST APIs with token-based authentication. For on-premises systems, integration options include protocols such as PowerShell, ODBC, and REST APIs. If your platform supports any of these standard methods or protocols, integration can be achieved efficiently. Our team can assist in evaluating your specific requirements to ensure a seamless connection.

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