AI Copilot

Augment your service agents expertise with Servicely’s intelligent AI Copilot.

Enhance accuracy and speed with Our AI Copilot

Handling incidents used to be a tedious, fragmented process—manually classifying tickets, searching for solutions, and constantly switching between systems. Now, with Servicely's AI, everything is streamlined. It automatically routes and classifies tickets, surfaces the most relevant information, and suggests remediations with a single click—all while logging actions and drafting communications. This transformation speeds up service, minimises app-switching, and empowers teams to deliver first-call resolution, without the need to escalate to your Level 2 or 3 agents.

AI copilot automates manual tasks like classification and incident summaries.

Recommends and carries out remediations, cutting down app-switching and speeding up resolution.

Reduces service management costs by shifting IT service left.

Streamline And Enhance IT Service

3X faster service resolution

Improve first call resolution

55% reduction in IT service costs

Smarter ticket routing and automatic classification

When a ticket comes in, Servicely’s AI instantly analyses the details, classifies the issue, and routes it to the right team or agent. By automatically filling key fields, it eliminates time-consuming manual work, freeing up agents to focus on what really matters. This intelligent automation doesn’t just streamline processes—it accelerates resolutions and significantly enhances the overall customer experience.

One click remediations across systems

The AI Copilot efficiently analyses incoming tickets, compares them to past incidents and problems, and recommends the best solution. Agents can implement fixes with a single click, while AI orchestrates actions across integrated systems and applications. This seamless integration streamlines workflows, enables agents to revolve issues without escalation, and automatically logs every action, drastically speeding up resolutions.

Surface knowledge and relevant information

Servicely’s AI Copilot instantly surfaces the most relevant knowledge articles for incoming issues, offering precise information to resolve them with speed. Powered by Retrieval Augmented Generation (RAG), it delivers targeted, actionable answers, eliminating the need for tedious manual searches and drastically cutting down resolution times.

Our AI Copilot Advantages

Choose from a range of LLMs or bring your own

Easily integrate the best AI models for your needs, or customise with your own.

Surface specific info with RAG

Easily pull up precise information by using AI to scan and extract content from your knowledge base in real-time.

AI that gets smarter over time

Your AI evolves with every interaction, becoming more tailored and accurate to your business needs.

Reduce training timeframes

AI-powered self-learning reduces the time needed for agents to become proficient.

Reduce IT service management costs

Shift service left

Move resolution to earlier stages, enabling quicker support and reducing escalations.

Choose from a range of LLMs or bring your own

Easily integrate the best AI models for your needs, or customise with your own.

Surface specific info with RAG

Easily pull up precise information by using AI to scan and extract content from your knowledge base in real-time.

AI that gets smarter over time

Your AI evolves with every interaction, becoming more tailored and accurate to your business needs.

Reduce training timeframes

AI-powered self-learning reduces the time needed for agents to become proficient.

Reduce IT service management costs

Shift service left

Move resolution to earlier stages, enabling quicker support and reducing escalations.

Sign up for Demo

Experience the transformational power of smarter workflows—start your free demo today.

Request

Learn More

I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

FAQs

What is an AI copilot?

An AI Copilot is an advanced AI model designed to assist professionals in getting their day-to-day work done by providing real-time, intelligent and contextual support. This uses generative AI (GenAI) and large language models (LLMs) to create natural, conversational interactions.

Within Servicely, our native AI copilot operates independently and via prompts to help service agents identify and more qucikly resolve service incidents and requests.

What can Servicely’s AI copilot do?

Servicely’s AI copilot works alongside your service agents to augment their work and speed up their service delivery. Servicely’s copilot can carry out a wide range of actions, including:

Instantly classify and route tickets to the right categories and agents
Surface relevant information to a ticket, including related incidents, problems, knowledge articles
Carry out remediation steps automatically across integrated systems
Recommend recmediation actions and provide probability scores
Automatically log all action and activity on the record
Formalise work journals and customer communications

What are the benefits of using an AI copilot?

Utilising an AI copilot can both transfrom and accelerate the work output, performance and quality of service agents. Some of these benefits include:

Speed up incident and problem resolution times
Increase service agent productivity
Remove or reduce manual work from service processes
Reduce service costs
Speed up training time for new service agents

How can I train the virtual agent in my Servicely instance and how long does it take?

All AI models are trained on vast amounts of data to be able to respond to prompts, perform actions and create content accurately. The more relevant data you feed your AI, the smarter and more accurate it will become as an AI copilot to your agents.

When using the Servicely platform, this learning occurs naturally over time as you use the platform in normal day-to-day service management. How much time depends on the volume of data, and the complexity of the tasks your team are completing.

You can speed up the training process through a Knowledge-Centred Service (KCS) approach, where service teams not only provide real-time customer, system or employee support, but they also create and maintain documentation as a part of these processes. By documenting different issues, processes, resolutions and other critical business information, your AI will be able to more quickly get up to speed with all that it needs to know to be able provide recommendations, classify tickets and more as an AI copilot.

Still have questions?

Contact