The infinitely flexible AI-powered service management platform
Transform your business, eliminate silos and create a seamless workflow with Servicely’s AI-powered platform.
What is Servicely?
Born in the era of AI, Servicely is a highly configurable, cloud-based service management platform designed to make work flow.
Servicely provides businesses with a single system of record and action for service delivery, empowering service teams to manage workloads, automate repetitive tasks, and enhance agent performance through the power of AI. But Servicely goes further than most because, unlike others, Servicely is not limited to specific IT needs. It was built to transform service across the entire enterprise.
Servicely provides businesses with a single system of record and action for service delivery, empowering service teams to manage workloads, automate repetitive tasks, and enhance agent performance through the power of AI. But Servicely goes further than most because, unlike others, Servicely is not limited to specific IT needs. It was built to transform service across the entire enterprise.
More than just a product, Servicely is a dynamic IT AI platform built for the future. It adapts to the unique needs of ambitious enterprises, evolving as their business and the world around them changes. It’s the right platform for tomorrow, not just a vertical solution for today.By harnessing the combined power of AI and human expertise, Servicely empowers IT teams to flourish, driving exponential impact and transforming how work flows across the entire business.
With Great Technology, You Can Accomplish Great Things
50%
increase in the productivity of service teams
60%
of service calls handed off to AI
300%
reduced total cost of ownership of service management
Significant overall improvement of customer and employee satisfaction
Orchestration & Automation
From simple tasks to complex, multi-step processes, Servicely lets you automate actions within the platform and across integrated business apps. Say goodbye to swivel-chairing between tools and free your team from the manual work that slows them down.
Remove dull, manual tasks from your team’s workload
Build complex automations with ease
Seamlessly integrate across other business apps
No Code / Low Code workflow builder
Building workflows to augment and automate your processes has never been easier. Don’t wait for your developers to write complex code. Our intuitive drag-and-drop workflow builder lets your team create powerful workflows with little to no coding required.
Empower your team to build workflows without waiting for developers or writing complex code
Create powerful workflows easily with a simple, user-friendly drag-and-drop builder
Speed up automation by letting your team quickly design and implement processes
Embedded GenAI
AI is at the heart of the Servicely platform. Leverage the power of Generative AI to copilot incident management, provide self-service resolutions to end-users, surface information and knowledge articles, and more. Choose from a variety of large language models (LLMs) or even integrate your own.
Leverage AI to co-pilot incident management and improve self-service for end-users
Quickly surface information and knowledge articles to resolve issues faster
Choose from a range of LLMs or integrate your own to tailor the platform to your needs
Self-Service Portal
With knowledge at your fingertips, a comprehensive service catalog for various requests, and Servicely’s GenAI virtual agent, your end-users can get the service they need without ever requiring agent involvement, because "If you want something done right, do it yourself."
Provide users with everything they need to solve issues independently through a self-service model
Offer a wide range of services for users to easily request, streamlining their experience
Let Servicely’s GenAI virtual agent handle requests and resolutions, reducing the need for agent involvement
Integrations
With powerful integrations, Servicely allows you to automate tasks across multiple platforms, enabling seamless workflows and ensuring actions are carried out effortlessly from one central hub—eliminating data silos in the process.
Automate tasks across multiple platforms for smooth, connected workflows
Manage all actions from one place, simplifying operations and improving efficiency
Break down barriers between systems, ensuring data flows freely and accurately
Foundations for strong service management
Modern and Intuitive
Servicely is a modern, user-friendly SaaS platform designed with the latest technologies to enhance user experience. Its intuitive interface ensures easy adoption, minimal training, and maximised engagement for all users.
Single System Of Record
Unify your operations with Servicely’s single system of record, breaking down data silos and enhancing collaboration across your organisation.
Robust Security
Servicely offers robust security with role-based access controls, ensuring only authorised users can access sensitive data. Custom roles safeguard privacy and compliance across departments.
Multitenancy
Servicely’s native multi-tenancy ensures data isolation, allowing organisations to securely scale across regions and serve multiple customers without data overlap. Each department or customer only accesses their own data, enhancing security and compliance.
Our Solutions
Transform service management across your entire business with the Servicely IT AI platform, designed to be infinitely flexible, extensible, and scalable. It empowers teams to optimise service delivery, driving efficiency and adaptability across the board.
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Experience the transformational power of smarter workflows—start your free demo today.
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.