About Servicely

Born in the era of AI, Servicely exists to make work flow by eliminating barriers and silos, elevating the transformative impact of IT teams and technology platforms, and empowering human performance through AI augmentation and automation.

The Servicely Story

Before Servicely, Dion Williams and members of his team were the force behind Keystone Management Solutions, where they helped introduce top service management platforms like ServiceNow, HP Service Manager, Cherwell, and BMC to the Australian market. With over 400 successful implementations in 10 years, they became trusted partners across the APAC region.

As AI began making waves, Dion and the team saw the opportunity to create something special. They envisioned an AI-first platform that could completely change the game for service management—making processes smoother, faster, and smarter for businesses everywhere.

And that's where Servicely was born. Once the vision was formed, Servicely was launched to lead a generational shift in service management and low-code workflow technology, helping businesses streamline operations and embrace the power of AI and automation.

Our Technology and AI Ideology

When we founded Servicely, AI was just a murmur, mostly limited to chatbots or added as an afterthought to existing ITSM/ESM solutions. We wanted to change that by building a service management platform centred around AI and automation, with the power to radically transform service delivery. Our approach is AI-first, but we use it to augment human expertise, not replace it.

We believe technology should be accessible—not just technically, but financially too. Our mission is to democratise the power of AI, ensuring it’s within reach for organisations of all sizes. Moreover, we recognise that every business is unique. That’s why our platform is fully configurable, adapting to your way of working, rather than forcing you to fit into a rigid system.

In a world where change is constant and technology moves faster than ever, we knew businesses needed more than just a product—they needed a foundation for ongoing transformation. That’s why we built Servicely as more than just a solution—it’s an infinitely flexible, extensible, and scalable platform, designed to empower ambitious businesses to thrive in an ever-evolving landscape.

Our Beliefs

The Servicely platform was built on four core beliefs...

We believe in work

Great businesses use great technology to help great people do great work.

We believe in flow

Work happens best when barriers and silos are eliminated.

We believe in platforms

Making the most of the possibilities of technology means choosing the right platforms.

We believe in the future

In the area of AI-assisted productivity, work will remain deeply human while being increasingly AI augmented and automated.

What We Do

After years of working with a wide range of service management platforms, we set out to build something truly groundbreaking. Servicely was created from the ground up to simplify the complexities of AI-driven service management. Our mission was clear: to offer service management solutions that delivers the flexibility and power businesses need—without the headaches of outdated systems or a price tag that makes it inaccessible to most businesses.

At its core, Servicely is a powerful service management platform centred around AI. But it’s more than just another tool; it’s an intelligent system that learns from your best agents, observing how they resolve issues and requests. This knowledge fuels smart machine models that augment your team with automation, improving efficiency and accuracy, while cutting down on call-handling times. The result? Faster, more precise outcomes that drive your business forward, effortlessly.

Why We Do It

Our mission is to help ambitious businesses realise the full potential of an AI-powered platform, driving transformative results across workflows and processes. While AI is increasingly recognised as essential to modern business systems, we believe self-learning AI is the biggest key to boosting productivity, reducing costs, and simplifying operations.

Many companies started with conversational AI bots, but we saw the bigger picture. True efficiency comes from AI integrated deeply into workflows, enabling seamless collaboration and unlocking maximum potential. Servicely represents a generational shift in service desk and workflow technology, helping businesses rethink how they use technology, people, and processes to stay ahead.

Designed as the service management solution of choice for service and workflow transformation, Servicely eliminates barriers and silos, empowering IT teams to innovate and elevate human performance through AI and automation. Flexible, extensible, and scalable, it adapts to your evolving needs, ensuring agility in a fast-changing business world.

We believe technology should always serve the work, not the other way around. With simplicity, ease, and low/no-code solutions, Servicely enables businesses to innovate without complexity, making IT the quiet heroes of modern day enterprises—and empowering teams to do their best work, faster and smarter than ever before.

Businesses harnessing the power of servicely

I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia