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Artificial Intelligence

Agentic AI vs Generative AI: What's the difference?

One is the "creator", the other is the "doer". Let's take a look at the differences between Agentic and Generative AI.

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Bayanex Partners with Servicely to Deliver AI-First Service Management in the UK

Announcements

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Bayanex Partners with Servicely to Deliver AI-First Service Management in the UK

Servicely and Bayanex are excited to announce their strategic partnership, combining Servicely's AI-native platform with Bayanex's proven expertise.

Service Management

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Cherwell Service Management End-of-Life (EOL): What does it mean for your ITSM strategy?

With Cherwell going end of life at the end of 2026, how can Cherwell customers take this opportunity to refine their ITSM strategy?

What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management

Artificial Intelligence

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What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management

ServiceNow recently acquired Moveworks for $2.85b. What does this mean for Moveworks customers and the future of AI in Service Management?

Delivering Enterprise Service Management in Microsoft Teams

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Delivering Enterprise Service Management in Microsoft Teams

Integrating Microsoft Teams with your Enterprise Service Management platform enables you to deliver service where your team communicate.

Service Management

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4 Signs It’s Time To Change Your IT Service Management (ITSM)

What are the signs that your IT Service Management (ITSM) platform is hurting your business more than it's helping?

6 Practical Uses of AI in Service Management

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6 Practical Uses of AI in Service Management

AI is everywhere. From ChatGPT to Canva and seemingly every other SaaS platform. But how can AI be used in ITSM and ESM platforms to create AI-powered Service Management (AISM)? Here are 6 practical uses of AI that can elevate your service management

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