HR Service Delivery

Empower your employees with the tools to access the support and guidance they deserve, anytime, anywhere.

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Discover the Impact of Effective HR Service Delivery on Your Organisation

50%

increase in HR team productivity

Speed up onboarding and offboarding processes

Improve employee satisfaction

Empower employees and transform the way they access hR services

Uplift employees with a 24/7 self-service HR portal that acts as a single system of engagement with the Human Resources team. With AI-driven support, they can instantly find answers, access policies, check leave balances, raise an HR case and access HR services, like recruitment support. The virtual agent ensures a seamless, secure experience, giving employees independent access to the HR support they need.

supercharge your hR team’s work and productivity

Servicely empowers your HR team by streamlining and automating key tasks like onboarding, offboarding, and handling employee requests. With a single system of record and action, HR can effortlessly manage cases, requests, disputes, and more, in an easy-to-use platform that makes juggling multiple priorities a breeze. Automating repetitive, manual processes, such as approvals and follow-ups, while our AI virtual agent handles routine queries, enabling employees to resolve issues on their own and freeing up your HR team to focus on big picture projects.

impress your employees from day one

Making a strong first impression for new employees is crucial, but many organisations struggle with inefficiencies such as last-minute requests, paper forms, and scattered emails. In some cases, new hires may arrive without a laptop or system access, leading to confusion and an unprofessional experience. Servicely’s streamlined onboarding ensures that new employees receive all necessary information and access from day one, eliminating confusion and providing everything they need— from system access to key resources. When it’s time to offboard, it’s just as easy, with quick access to everything employees need, leaving a lasting positive impression.

how servicely transforms your hR service delivery

Centralised workspace for HR

Manage all HR tasks in one unified hub.

No-code/Low-code workflow builder

Build and automate workflows without needing coding skills

Data-driven insights with reports and dashboards

Unlock powerful insights with reports and dashboards.

24/7 access to HR

Employees can access HR support anytime, anywhere.

Improve staff retention

Efficient HR services foster a supportive work environment and improve retention.

Increase employee satisfaction

Discover quick answers through the self-service portal, boosting productivity and employee satisfaction.

Centralised workspace for HR

Manage all HR tasks in one unified hub.

No-code/Low-code workflow builder

Build and automate workflows without needing coding skills

Data-driven insights with reports and dashboards

Unlock powerful insights with reports and dashboards.

24/7 access to HR

Employees can access HR support anytime, anywhere.

Improve staff retention

Efficient HR services foster a supportive work environment and improve retention.

Increase employee satisfaction

Discover quick answers through the self-service portal, boosting productivity and employee satisfaction.

Key Features of  HR Service delivery

Employee Portal

A one-stop hub for all employee needs and services.

HR Request Management

Easily manage and prioritise employee HR requests.

Employee Document Library

Securely store and maintain employee documents in one place.

Employee Journey Management

Track and enhance every stage of the employee experience.

Case and Knowledge Management

Organise and resolve employee cases with access to knowledge articles.

AI Virtual Agent

Provide instant, 24/7 support for common HR inquiries.

Related Case Studies

24x7 Solutions

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NST IT Services

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I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

FAQs

What is Human Resource Service Delivery (HRSD)?

Human Resource Service Delivery (HRSD) or HR Service Delivery refers to the solutions, processes and models that a business uses to deliver human resources services to employees. These services include; onboarding, onboarding, issue and case management, requests, employee relations and workforce optimisation.

A HRSD platform is a technology system used to manage HR services in a single system of record and action.

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I already have a HR Information System (HRIS), why would I need to use a HRSD platform?

A human resources information system (HRIS) is a centralised database that contains employee, employer and other relevant information that is used in the primary functions of the HR team. HRIS systems can include:

Employee data
Scheduling and labour optimisation
Payroll information
Benefits
Performance information

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While a HRIS is important in digitising employee information and providing a system to share access with employees, they usually act as a system of information, rather than a system for action and service. Using a HRIS alone means that services delivered by a HR team remain unrecorded and untracked, with the HR team probably using a mix of email, messaging, and face to face interactions to handle service. This leaves the team without a central repository of service data and no visibility on the service performance of the HR team.

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Using a HRSD platform like Servicely enables HR teams to transform their service deliver and centralise it on a platform that integrates with their HRIS system. Cases, requests and other HR services can be managed on a platform that gives HR newfound insights into performance, ability to set and work to SLAs, and establishes processes for handling different types of cases.

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Additionally, using Servicely alongside your HRIS will allow you to take advantage of Servicely’s workflow automation builder and native, embedded AI to speed up HR service resolution times and automate a wide range of tasks and processes that frees up your HR team to work on more big-picture projects.

Can I integrate Servicely with my HRIS?

Yes! Servicely can be integrated with a range of business applications so that you can centralise your data. We can integrate with your HRIS via our secure REST API.

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Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Enterprise Service Management (ESM)

Enterprise-wide service management centralised into a single platform.

IT Service Management (ITSM)

Empower your IT team to deliver ITIL-aligned service faster and easier than ever before.

IT Asset Management (ITAM)

Manage your hardware, software, and software licenses in real time.