Security Operations (SecOps)

Streamline and automate threat and vulnerability management, respond to security incidents faster, and reduce the risk of downtime and data loss.

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Protect your Business with Swift SecOps Management

Reduce the risk of data loss and reputational damage
Reduce downtime caused by security incidents
Respond to security incidents faster

Break down data silos and create a unified system for security response

Security data is often fragmented across systems like CMDB, patch management tools, endpoint management solutions, antivirus, and firewalls, blurring the true state of your security posture and forcing you to juggle a suite of tools. Unifying all that data into one place allows for faster threat-response, with AI copilots triggering actions across integrated systems—without the need to switch between applications. In today’s fast-paced environment, a swift, coordinated response to security incidents isn’t just important, it’s essential.

Understand and proactively close vulnerabilities and threats

When application vulnerabilities are identified, swift action is critical to safeguarding your business. With Servicely, you can view vulnerabilities, evaluate exposure, and implement recommended management strategies. Patches are applied seamlessly through an integrated patch management system, while AI helps surface vulnerabilities to agents for a swift, proactive response.

respond to major security incidents swiftly and cohesively

When major security incidents like ransomware, data breaches, or targeted attacks occur, it’s crucial to act fast and stay coordinated. With Servicely, a detected major incident will establish a central communication hub to keep stakeholders and affected users informed, effortlessly connecting with platforms like Microsoft Teams or Slack for quick collaboration. Automated escalation workflows notify and mobilise response teams, while post-incident reviews capture valuable insights to drive continuous improvement. 

elevate your security operations management

AI-assisted SecOps

Leverage AI service management to quickly identify and respond to security incidents, enhancing your team's effectiveness.

Single system to manage IT workload

Centralise your SecOps for greater visibility and efficiency across all service management areas.

Low-code/no-code workflow builder

Easily build and automate workflows to streamline security processes without coding expertise.

AI-assisted SecOps

Leverage AI service management to quickly identify and respond to security incidents, enhancing your team's effectiveness.

Single system to manage IT workload

Centralise your SecOps for greater visibility and efficiency across all service management areas.

Low-code/no-code workflow builder

Easily build and automate workflows to streamline security processes without coding expertise.

Key features of security operations management

Security Incident Response

Address and resolve security incidents with coordinated workflows and automated escalation.

Vulnerability Identification Response

Identify and close vulnerabilities proactively to prevent potential security risks.

Configuration Compliance

Ensure your systems remain compliant with internal policies and external regulations.

Threat Intelligence

Gather and analyse threat intelligence to stay ahead of emerging risks and vulnerabilities.

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FAQs

What is Security Operations (SecOps)?

Security Operations (SecOps) is the integration of IT security and cybersecurity practices into IT operations to enhance security posture without comprimising performance. SecOps focussed on collaboration between IT security and IT operations (including IT Service) teams to proactively detect, respond to, and mitigate threats.

How can Servicely improve my SecOps?

The primary goals of Secops are to:

  • Improve threat detection and response
  • Minimise risk of cyberattacks by adopting proactive security processes
  • Ensure continuous monitoring and protection of IT infrastructure

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Servicely enables IT teams to achieve these 3 goals by creating a unified system for security response, risk management and IT service that breaks down data silos and promotes collaboration across IT functions. With IT service, security and risk management on a single platform and integrations with your other IT tools, SecOps teams can leverage greater visibility than ever before to make informed decisions and understand the minute-to-minute security posture and risks.

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Additionally, Servicely’s intelligent workflows, atuomations that can operate across integrated systems, and native AI can speed up threat detetction and response. In particular, Servicely’s AI proactively surfaces potential risks, identifies patches required, and recommends security risk mitigation to help SecOps teams be more proactive.

Can Servicely integrate with my other SecOps tools?

Yes, Servicely can be integrated with a range of SecOps platforms and systems, both on premise and cloud based. This includes tools like Microsoft Intune and SCCM, Lansweeper, and NinjaOne to name a few.

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Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Enterprise Service Management (ESM)

Enterprise-wide service management centralised into a single platform.

IT Service Management (ITSM)

Empower your IT team to deliver ITIL-aligned service faster and easier than ever before.

IT Asset Management (ITAM)

Manage your hardware, software, and software licenses in real time.

HR Service Delivery

Put your people first by giving your HR team the tools they need to engage and retain employees.

Project Portfolio Management

Manage projects from start to finish, delivering them on time and on budget.

Customer Service Management

Delight your customers with superb service.