IT Asset Management (ITAM)
Streamline your IT assets with Servicely’s IT Asset Management, optimising costs, ensuring compliance, and boosting efficiency.
Take Control of Your Business Assets with IT Asset Management
70%
improvement in compliance and audit readiness
30%
potential reduction in technology costs with asset optimisation
Complete visibility of all your IT assets
types of assets servicely can help you manage
Effortlessly track and manage all of your assets on one unified platform
Hardware
Track and manage all hardware like laptops, desktops, phones, printers, and servers.
Software
Stay on top of software compliance, licensing, shadow IT, and IoT devices across your organisation.
Cloud
Manage your cloud assets including SaaS, IaaS, and PaaS solutions from a single platform.
Manage assets from day one until end of life
Empower your team to manage assets from procurement to disposal with automated onboarding and offboarding workflows. Our intuitive drag-and-drop builder effortlessly captures the right information, streamlines approvals, and enforces compliance. By automating asset requests, fulfilment, and ordering, you can reduce errors, speed up response times, and ensure your business meets end-user needs, driving efficiency and security at every step.
contract and warranty management
Take control and stay on top of contract renewals and planning by tracking expiration dates and renegotiating terms as needed. Consolidate all your contractual agreements, from leases to maintenance and warranties, into one easy-to-manage hub. This gives you clear visibility into contract expenditure, key renewal dates, and specific entitlements. Keep operations running smoothly by monitoring your asset warranties and having quick access to the details whenever you need them, ensuring you can process claims seamlessly.
manage inventory and consumables with ease
Maintain complete control over your inventory and consumables, especially when managing multiple sites or high-turnover items like printer toner. Without clear visibility, stock can quickly become unmanageable, leading to unnecessary purchases that impact cash flow. Servicely empowers you with the tools to streamline inventory management, providing the clarity and precision needed to optimise resources, reduce waste, and ensure business-critical stock is always available—like spare laptops for new starters or printer toner for packing slips in your warehouse. This results in smarter, more efficient operations across your entire organisation.
Make informed and accurate decisions with an up-to-date asset register
Ensure your asset register remains current and precise by systematically tracking moves, additions, changes, and deletions (MACD). This process is essential for maintaining compliance, supporting efficient service delivery, and gaining critical insights into your assets. It also empowers the finance team to optimise tax benefits and resource allocation, keeping your operations running smoothly.
How IT Asset management can transform your enterprise
Integrate your ITSM and ITAM for faster resolution
Seamlessly connect your IT service management and asset management for efficient issue resolution.
Minimise technology risks
Identify, isolate and address tech debt, shadow IT, vulnerabilities, and license compliance issues.
Reduce technology costs with asset optimisation
Optimise and manage your assets more efficiently and maximise cost savings.
Integrate your ITSM and ITAM for faster resolution
Seamlessly connect your IT service management and asset management for efficient issue resolution.
Minimise technology risks
Identify, isolate and address tech debt, shadow IT, vulnerabilities, and license compliance issues.
Reduce technology costs with asset optimisation
Optimise and manage your assets more efficiently and maximise cost savings.
Key Features of IT Asset Management
Hardware Asset Management
Easily track and manage all your hardware assets.
Software Asset Management
Maintain compliance and optimise software usage across your organisation.
SaaS License Management
Keep control over your SaaS subscriptions and ensure license compliance.
Asset Onboarding and Offboarding
Streamline asset onboarding and offboarding with automated workflows.
Contract and Renewal Management
Stay ahead of contract expirations and renegotiation opportunities.
Cost Management
Gain visibility into asset-related costs to optimise spending and budget effectively.
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I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
FAQs
What is IT asset management?
IT asset management (ITAM) is the process of ensuring an organization's assets are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. ITAM is crucial for managing an organization's IT resources efficiently regarding both costs and risks.
What are the key components of IT asset management?
The key components include hardware and software inventory management, license management, compliance and security management, and lifecycle management from procurement to disposal.
What kind of assets can I manage in Servicely?
Servicely can manage all of your business assets with ease. This includes:
- Hardware assets - laptops, printers, displays, TV screens,
- Software - including on-premise software installations
- Cloud - including IaaS, SaaS, PaaS
You can manage assets for both internal use as well as external assets assigned to customers. External assets can be connected with service tickets for use in customer service management or field services.
Why is IT asset management important?
Effective asset management helps organizations control costs, manage business risks associated with owning and using IT assets, improve IT service delivery, and optimize asset use. It also ensures compliance with licensing agreements and government regulations.
I keep an asset register, manage assets, and/or manage patching in another platform, can I integrate with Servicely?
Yes, Servicely can be with a range of applications using our out-of-the-box connections, secure REST API, or other integration methods used for on-premise systems.
This includes popular applications that you may already be utilising to perform some IT asset management including; Microsoft Intune, Microsoft SCCM, Lansweeper, and NinjaOne.
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Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.
