IT Service Management

Empower your IT team to deliver efficient, scalable service with IT Service Management

Learn More

Book a Demo

Unlock The Power of Effective IT Service Management for Your Business

40%

increase in service desk productivity

60%

of requests resolved via AI-assisted self-service and automation

300%

faster resolution times

Give End-Users Instant 24/7 Support With AI-Led Self Service

Servicely’s AI-powered self-service offers instant support around the clock. It handles common IT issues, like password resets and session unlocks, and escalates more complex problems to the right team, all without needing human intervention. With AI-led assistance, users get the help they need, whenever they need it.

Accelerate IT Agent Productivity With A Generative AI Copilot

Servicely’s AI copilot helps IT agents work faster and smarter by automating tasks like classifying incidents, finding similar issues or knowledge articles, and suggesting fixes. It can even handle the fixes and summarise incidents, so agents can focus on more important tasks. With AI lending a hand, your team gets more done in less time, making their workday smoother and more efficient.

Manage Your IT Team’s Workload And Automate Low-Value Labour

Servicely automates routine tasks, freeing up your IT team to focus on high-priority work like digital transformation, security, and innovation. Boosting productivity and allowing your team to focus on what really matters.

Aligned With ITIL Best Practices

The ITIL framework outlines best practices for IT service management (ITSM), originally established by the British government in the 1980s to define the services and processes within ITSM. Servicely was designed with ITIL in mind, ensuring alignment with all key elements that fall under the IT team's responsibility, allowing you to follow industry best practices for efficient service management.

How servicely transforms your iT service management

Shift IT service left

Accelerate resolution by shifting service left, empowering Level 1 agents to resolve issues without the need for costly escalations to higher-tier support.

Integrate across your business applications

Seamlessly integrate IT service with your other business applications.

Low-code/no-code workflow builder

Build custom workflows easily with low-code/no-code tools.

Reduce IT service costs

Lower IT service costs by improving efficiency and automating processes.

Omnichannel communication creation

Enable omnichannel incident creation and communication for better customer engagement.

Manage IT workload on one platform

Manage all IT workload on one platform, integrating with SecOps, Risk Management, and ITAM.

Shift IT service left

Accelerate resolution by shifting service left, empowering Level 1 agents to resolve issues without the need for costly escalations to higher-tier support.

Integrate across your business applications

Seamlessly integrate IT service with your other business applications.

Low-code/no-code workflow builder

Build custom workflows easily with low-code/no-code tools.

Reduce IT service costs

Lower IT service costs by improving efficiency and automating processes.

Omnichannel communication creation

Enable omnichannel incident creation and communication for better customer engagement.

Manage IT workload on one platform

Manage all IT workload on one platform, integrating with SecOps, Risk Management, and ITAM.

Key Features of IT Service management

Related Case Studies

24x7 Solutions

Read about it

NST IT Services

Read about it

View all

See the Servicely platform

Learn More

Sign up for Demo

Experience the transformational power of smarter workflows—start your free demo today.

Request

Learn More

I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

FAQs

What is IT Service Management (ITSM)?

IT Service Management (ITSM) is the set of processes used to design, plan, deliver, and manage end-to-end IT service delivery within a business. ITSM includes a range of processes for different types of services including; incident management, problem management, change management, request management, CMDB, and service level management.

An ITSM platform is a technology system (usually cloud-based) used a a system of record and action for managing IT services.

What is ITIL?

ITIL® (Information Technology Infrastructure Library) is a set of best practices for IT Service Management (ITSM) that helps businesses align their IT services with business needs. ITIL provides a framework for how these services should be setup and delivered to improve their delivery, efficiency and customer satisfaction.

ITIL was created by the British Government in the 1980s to establish a set of standards to improve IT performance. Axelos, a joint venture between the British Government Cabinet Office and Capita, acquired and now owns ITIL.

How is Servicely different from other ITSM platforms?

Servicely provides fully-equipped ITSM capabilities out of the box, giving IT teams the ability make the jump into an ITSM with ease or migrate from an existing ITSM. While there are other platforms with similar ITSM capabilities, ITSM is just a small aspect of what Servicely can do.

Servicely is a highly configurable and flexibility service management, workflow automation and AI-native platform. The Servicely platform can be configured to handle so much more than ITSM and allows businesses transform and elevate the service management of teams across the entire business, moving towards an Enterprise Service Management experience.

What are the benefits of an ITSM platform?

Using and ITSM platform like Servicely creates a single system of action and record for your IT team to deliver services on, while also providing a 24/7 self-service portal for end users. This can have a massive impact on your business, including:

Improving service quality and performance
Improved response and resolution times
Improve IT team productivity through use of AI and automation
Reduction in manual work
Increased employee satisfaction and productivity
Reduced IT service costs
Shift service left - from L2/L3 to L1 and from L1 to self-service using AI

How can i migrate my ITSM to Servicely?

In our experience the migration from another service management platform to Servicely is far easier than most customers anticipate. The reason for this is two-fold, firstly Servicely is delivered with a high level of ITIL aligned pre-configuration, meaning much of the configuration you require is there out the box. Secondly, Servicely is a no/low-code platform, this means even if you have done complex configuration on your current platform, this can easily be migrated to Servicely.

Migration effort is significantly less than what you would think, your current platform instance is effectively the blueprint of your requirements, our team are well versed on a range of service management platforms and are able to easily and quickly understand your current configuration and migrate this to Servicely configuration.

Still have questions?

Contact

Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Enterprise Service Management (ESM)

Enterprise-wide service management centralised into a single platform.