Change Management

Seamlessly manage changes with Servicely’s Change Management platform, driving faster implementation, minimising risks, and providing clear visibility every step of the way.

Accelerate change with servicely’s Change Management

Effective change management is key to ensuring that changes are deployed quickly and accurately while minimising risk. By offering a structured approach, it accelerates change, reduces disruptions, and ensures that changes deliver value without unintended consequences. With features like risk scoring, impact analysis, and approval workflows, teams can stay in control of the process, improving overall efficiency and stability.
Change risk scoring for better decision-making.
Assess the impact on configuration items and connected services.
Streamlined approval processes with conflict scheduling and guided setup.

How change management can work for your business

150% increase in speed to deploy changes

50% increase in success rate for changes

Complete visibility of change pipeline

Plan and schedule changes without change conflicts

With a clear timeline of changes, you can effectively schedule around development cycles and eliminate the chaos of overlapping change requests. By providing full visibility into upcoming changes and their potential impacts on systems, it becomes easy to identify and resolve conflicts before they even arise. This proactive approach ensures smooth execution, minimising disruptions and keeping your workflows running smoothly and efficiently.
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Minimise downtime through change risk scoring

Before making any changes, Servicely’s risk assessment module helps you understand the potential impact by evaluating factors like the scope of the change and what connected systems will be impacted by it. By setting risk thresholds, you can trigger targeted approval processes for high-risk changes, ensuring thorough reviews. This proactive strategy not only minimises downtime but also guarantees that critical changes are meticulously planned and executed with confidence.
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make better informed changes with cMBD integration

Making changes without understanding the impact on connected systems can lead to costly disruptions. By integrating your Configuration Management Database, Servicely gives you a clear view of how proposed changes will affect your systems, enabling you to pinpoint which services require updates. This insight ensures that changes are well-informed, minimising the risk of unintended disruptions and significantly improving the accuracy and effectiveness of the CMDB.
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Our Change Management Advantages

Automatic approval workflows

Streamline and speed up the approval process with automatic approval workflows.

Single view of all changes

Get full visibility of all changes in one place for better tracking.

Escalate high risk changes

Flag and escalate high-risk changes to mitigate potential issues.

Increase change success rate

Improve the likelihood of successful changes by identifying risks early.

Reduce risk of downtime

Proactively assess and manage changes to minimise disruptions.

Automatic approval workflows

Streamline and speed up the approval process with automatic approval workflows.

Single view of all changes

Get full visibility of all changes in one place for better tracking.

Escalate high risk changes

Flag and escalate high-risk changes to mitigate potential issues.

Increase change success rate

Improve the likelihood of successful changes by identifying risks early.

Reduce risk of downtime

Proactively assess and manage changes to minimise disruptions.
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Platforms Manager
Large Local Council Municipality
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
GM of Technology
Telecommunications Service Provider serving 150,000+ customers
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
Alem Ceric
Service Desk Leader
Hassell
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Ian Parkin
CEO
24x7 Solutions
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
VP IT Operations
Healthcare Provider with 350+ Sites & 4,000+ Employees
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Brian Levitt
CIO
Horzion House Aged Care
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Max Wang
Head of Assurance and Service Management
Servicestream
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
Shawn Sellar
Head of Service Delivery
News Ltd Australia

FAQs

What is Change Management?

Change Management is a structured process within ITSM that focusses on risk mitigation when implemeting changes to IT systems, applications, and infrastructure. It seeks to ensure that changes are aligned to business goals, they’re not in conflict with other changes, and they don’t cause any unforeseen disruption to services.

Why is Change Management important?

Risk Mitigation: Without a structured process, changes can introduce unintended consequences or disrupt business operations. ITIL Change Management ensures that risks are properly assessed and mitigated before changes are made.

Consistency: A formalized process ensures that all changes are handled in a consistent manner, regardless of who's implementing them.

Accountability: With a clear change management process, it's easier to track who requested a change, who approved it, and who implemented it. This transparency is crucial for audits and governance.

Improved Service Quality: By carefully reviewing and testing changes before they're implemented, organizations can maintain and even improve the quality of their IT services.

Stakeholder Communication: Keeping stakeholders informed about upcoming changes helps them prepare and reduces the potential for surprises or disruptions.

Why is risk assessment and scoring important in change management?

Risk assessment and risk scoring helps identify potential disruptions, downtime, or compliance issues associated with a change. It enables organizations to mitigate risks effectively and ensure business continuity during change implementation.

What is Change Collision Detection?

Change collision detection refers to the capability of identifying when two or more proposed changes may interfere with each other, possibly causing disruptions or failures in the IT environment. The idea is to ensure that multiple changes don't clash, potentially causing system outages, reduced performance, or other negative impacts.

Why is Change Collision Detection important?

Risk Mitigation: By detecting change collisions, organizations can proactively address potential conflicts before they escalate into more significant issues.

Efficiency: It ensures that resources aren't wasted on implementing changes that would have to be rolled back due to conflicts with other changes.

Uptime: Maintaining consistent uptime is essential for businesses. Collision detection helps ensure that changes don't unintentionally bring down systems or services.

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