Orchestration & Automation

Effortlessly streamline workflows, eliminate repetitive tasks, and unlock enterprise wide productivity by automating processes across systems with Servicely.

Accelerate service delivery and Eliminate manual tasks with orchestration & automation

Say goodbye to manual work. Seamlessly automate actions across Servicely and integrated systems without needing to swivel-chair between applications.
reduce costs by automating routine tasks
With Servicely, businesses can effortlessly automate everything—from simple service requests to complex, multi-step processes—unlocking valuable resources, maximising cost savings, and minimising human error.
Seamless orchestration across systems
Servicely's orchestration capabilities empower organisations to manage workflows across multiple platforms, reducing the need for manual coordination and cutting down on the time required to complete complex processes.

Enable your team to focus on what matters most with Orchestration and Automation

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50%
increased productivity of service teams
60%
automation of mundane manual tasks
Overall reduction of human error across the board

Remove repetitive tasks And stop swivel chairing between applications

Constant application-hopping while fulfilling requests or resolving incidents not only disrupts the workflow for your service agents, but also wastes valuable time and increases the cost of service delivery. With Servicely's powerful workflow automation and orchestration across integrated systems, you can eliminate these inefficiencies. By leveraging intelligent automation to trigger action across systems, we can ensure your team spends less time navigating multiple platforms and more time resolving high-value tasks. This streamlined approach significantly boosts resolution speed, reduces costs, and maximises productivity, empowering your team to perform at their best.
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Task servicely’s AI To carry out automations

Servicely enables users to engage with AI to automate tasks and suggest solutions. As workflows evolve, our AI learns and adapts, continuously improving automation and enhancing efficiency. But it doesn’t stop there. Our AI proactively identifies risks, detects recurring issues, and generates problem records, driving faster resolutions and cutting down on manual effort. 
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Build complex automated workflows with ease

Build complex automated workflows effortlessly with Servicely’s intuitive drag-and-drop interface and pre-built templates. Designed for ease of use, it’s accessible to more than just IT professionals and developers, empowering teams across the organisation to create seamless IT automations. With a wide range of actions to choose from, you can customise workflows to suit your unique needs.
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Unlock enterprise-wide productivity with
orchestration & automation

Integrate with All Your Business Applications

Seamlessly integrate Servicely with all your business apps to create a unified workflow across your entire organisation.

Drag and Drop Workflow Builder

Create powerful custom workflows with Servicely's intuitive drag-and-drop builder, no coding required.

Trigger Automated Actions Via Conversational AI

Trigger automated actions through conversational AI, streamlining processes with natural language interactions.

How servicely’s orchestration and automation unlocks efficiency across your organisation

Transform the way your team works with Servicely’s orchestration and automation capabilities. Streamline workflows, automate routine tasks, and eliminate manual intervention, all while speeding up processes—freeing your team to focus on the work that matters most. By seamlessly integrating actions across platforms and automating key functions, Servicely empowers teams to work smarter, not harder—driving efficiency and accelerating business outcomes. 

Other Platform Features

Explore Servicely’s Platform Functionality
No Code / Low Code workflow
Embedded GenAI
Self Service Portal
No Code / Low Code workflow
Embedded GenAI
Self Service Portal
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Platforms Manager
Large Local Council Municipality
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
GM of Technology
Telecommunications Service Provider serving 150,000+ customers
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
Alem Ceric
Service Desk Leader
Hassell
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Ian Parkin
CEO
24x7 Solutions
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
VP IT Operations
Healthcare Provider with 350+ Sites & 4,000+ Employees
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Brian Levitt
CIO
Horzion House Aged Care
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Max Wang
Head of Assurance and Service Management
Servicestream
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
Shawn Sellar
Head of Service Delivery
News Ltd Australia

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FAQs

What is orchestration and automation?

Automation refers to the performance of simple tasks without human interference.

Orchestration coordinates multiple automated tasks to work both inside Servicely, across integrated platforms, to achieve a goal or complete a workflow. An orchestration may include multiple types of actions, with branching workflows dependent on different data-points.

What kind of processes and workflows can Servicely automate?

Servicely’s workflow builder can create a wide range of automation and orchestration journeys. Some common processes include; onboarding and offboarding of employees, approval processes for requests, and triage and escalation processes.

Automations can be as simple as a single action, or complex multi-step processes with different decision branches that operate across multiple integrated systems.

Does orchestration work across our other platforms and systems?

Yes.

Using Servicely’s API or out-of-the-box integrations, actions can be carried out across other systems using the workflow builder.

Is it easy to build new workflows?

Definitely!

Servicely’s drag and drop workflow builder is a breeze to use. Being no-code/low-code, users with a varying degree of technical savvy can build all kinds of workflow automations.

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