Service Catalogue

Centralise, automate, and track all service requests with Servicely’s intuitive Service Catalogue platform.

Create a comprehensive service catalogue to address your end-users needs

Previously, IT requests for hardware, software, or system access meant dealing with different forms, back-and-forth emails, manual approvals, and little visibility. Now, with a unified service catalogue, everything is streamlined in one place, with automated approvals and real-time status updates, saving time and increasing transparency.

Centralised requests for easy submission

Automated approvals to eliminate paperwork

Real-time updates for full visibility

Enhance The way users access IT services

4X faster request fulfilment

50% increase in self-service adoption

Improve end-user satisfaction and productivity

Create a one-stop hub for internal services and requests

Empower employees with a unified portal that simplifies access to a wide range of services, from basic hardware requests and software installations to more complex support requests. This centralised hub streamlines the process, making it easy for everyone to find and request exactly what they need, saving time and improving efficiency across teams.

Effortless Service Catalogue Builder & Workflow Automation

Servicely’s intuitive service catalogue builder lets you effortlessly add new products or services using a simple question-and-answer format, making configuration and publishing requests quick and easy. Once a request is submitted, automated workflows are triggered with a drag-and-drop builder, streamlining the process and eliminating manual steps for a smooth, efficient user experience.

Keep your end-users informed

Users can effortlessly track the status of their requests through the self-service portal, staying informed about approval status or any additional information needed. Real-time updates via Teams or Slack keep them engaged and up to date throughout the entire process.

Our Service Catalogue Advantages

Drag and drop workflow automation

Simplify request management with intuitive, no-code workflow automation for faster processing.

24/7 availability

Provide users with round-the-clock access to services, ensuring uninterrupted support and quicker resolutions.

A single place for services across the business

Centralise all service requests in one easy-to-use platform, eliminating silos across departments.

A single place to shop IT products and services

Centralise all service requests in one easy-to-use platform, eliminating silos across departments.

Drag and drop workflow automation

Simplify request management with intuitive, no-code workflow automation for faster processing.

24/7 availability

Provide users with round-the-clock access to services, ensuring uninterrupted support and quicker resolutions.

A single place for services across the business

Centralise all service requests in one easy-to-use platform, eliminating silos across departments.

A single place to shop IT products and services

Centralise all service requests in one easy-to-use platform, eliminating silos across departments.

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I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

FAQs

What is a service catalogue?

A service catalogue is a centralised database of resources, products and services available and offered by a team within your enterprise. In ITSM, the service catalogue would contain services provided by the IT team.

What services are available through the IT service catalogue?

The IT service catalogue typically offers a comprehensive list of services, including software installations (such as office tools and business applications), hardware support (including repairs and replacements for company-issued devices), network access (like VPN setups for secure remote work), email setup and troubleshooting, data backup services to secure critical business information, and cybersecurity solutions to protect against and respond to security threats. Each service includes a detailed description along with prerequisites and expected deliverables.

How can users request a service?

To request a service, first log into the self-service portal using your company credentials. Navigate through the catalogue to find the appropriate service based on your needs. Each service listing will include a detailed request form; fill this out, providing all necessary details about your request. Once submitted, you will receive a confirmation email with your request ID for future reference and tracking.

Can users track the status of their requests?

Yes, the self-service portal is designed to allow users to track the progress of their requests from submission to completion. After submitting a request, they can log into the portal at any time to view real-time updates, see any pending actions required from their side, and check estimated completion times. This feature ensures transparency and allows users to plan accordingly based on the service timeline.

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