AI Virtual Agent
Give employees and customers the self-service they deserve with our AI-powered Virtual Agent
Transform Your IT Service with Our Intelligent AI Virtual Agent
Servicely's virtual agent, powered by Generative AI, delivers personalised, conversational, real-time support by seamlessly understanding and responding to user queries. It delivers intelligent, tailored solutions, adapting to each request to offer the most relevant answers. By deflecting routine queries from agents, it ensures immediate access to information, enhancing response times and driving employee productivity—whenever and wherever it's needed.
Speeds up resolution for faster, more efficient problem solving.
Delivers instant ROI by resolving queries on behalf of your service team.
Frees teams up to focus on more complex issues and projects.
Elevate your IT Service experience
50% reduction in IT service costs
60% of requests and issues resolved with AI self-service
50% increase in IT team productivity
24/7 access to support and solutions
With Servicely, employees can get on-demand service anytime, anywhere, empowering them to resolve issues instantly. Our AI-powered virtual agent swiftly answers questions, provides critical information, handles common tasks like password resets, and even logs incidents or raises requests. This eliminates wait times, allowing employees to get back to work faster and driving a significant boost in overall productivity.
personalised AI support for instant answers
Servicely’s Gen AI offers a seamless, conversational experience that’s effortless to engage with. It’s highly personalised, leveraging user history and Retrieval-Augmented Generation to provide tailored responses to specific queries, such as, "What level of travel insurance am I covered for?" By intelligently searching the travel policy and presenting only the most relevant details, it makes self-service both intuitive and highly efficient.
deliver an omnichannel communication experience
Meet users where they are by offering support across their preferred communication channels like Microsoft Teams, Slack, and WhatsApp. From quick questions to complex requests, Servicely ensures effortless communication, empowering users to engage wherever they feel most comfortable.
Our Virtual Agent Advantages
Choose from a range of LLMs or bring your own
Easily integrate the best AI models for your needs, or customise with your own.
Surface specific info with RAG
Easily pull up precise information by using AI to scan and extract content from your knowledge base in real-time.
AI that gets smarter over time
Your AI evolves with every interaction, becoming more tailored and accurate to your business needs.
Shift service left-from level 1 to AI
Automate routine tasks and deflect simple queries to AI, allowing your support team to focus on higher-level issues.
Give instant service anytime, anywhere
Offer on-demand support through multiple channels, ensuring users get the help they need, whenever they need it.
Reduce IT service management costs
Reduce IT service management costs by automating routine tasks and streamlining workflows.
Choose from a range of LLMs or bring your own
Easily integrate the best AI models for your needs, or customise with your own.
Surface specific info with RAG
Easily pull up precise information by using AI to scan and extract content from your knowledge base in real-time.
AI that gets smarter over time
Your AI evolves with every interaction, becoming more tailored and accurate to your business needs.
Shift service left-from level 1 to AI
Automate routine tasks and deflect simple queries to AI, allowing your support team to focus on higher-level issues.
Give instant service anytime, anywhere
Offer on-demand support through multiple channels, ensuring users get the help they need, whenever they need it.
Reduce IT service management costs
Reduce IT service management costs by automating routine tasks and streamlining workflows.
Sign up for Demo
Experience the transformational power of smarter workflows—start your free demo today.
We couldn’t be happier with the platform and service from the team at Servicely. We’ve had amazing feedback on our service from our customers, our partners are loving the tighter communication, and our support team are having a much easier time managing their workload. We came to Servicely to support the growth of our managed services, and they’ve given us the ability to respond faster, make data-driven decisions, and continue to grow as specialists in digital signage network operations.
Partnering with Servicely has been transformative for our IT operations. The platform is intuitive and has given us the structure and visibility we were missing. We were looking for a partner that could get us up and running in a matter of weeks, and the team at Servicely moved mountains to get us there. We couldn’t be happier with the Servicely platform and the great team supporting it.
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
FAQs
What is a virtual agent?
An AI virtual agent is a Generative AI model equipped with machine learning and Natural Language Processing (NLP) capabilities that is set up to interact with end-users in a conversational manner.
Whereas a Chatbot can provide low-level automation through following pre-configured questions and answers that follow different journeys, an AI virtual agent can handle a much wider breadth of enquiries.
What can Servicely’s virtual agent do?
Servicely’s AI virtual agent plays a critical role in transforming the service management of our customers, and can handle a wide range of functions:
- Resolve common incidents
- Carry out actions across integrated systems
- Log or fulfill requests
- Answer questions and surface knowledge, documents and other information
What are the benefits of a virtual agent?
AI virtual agents free up your service agents time to focus on higher value work. By resolving common incidents and requests, answering questions, or simply triaging or directing tickets to the right person, service agents save hours of time each week having to complete automatable tasks, answer the same questions repeatedly, or reassigning incorrectly assigned tickets and tasks.
For end-users, virtual agents provide instant answers and resolution to issues, meaning they’re not stuck waiting around for a service agent to receive and resolve an issue or request.
This delivers several key outcomes:
- Reduce service resolution times
- Increased response time
- Increased service team productivity
- Increase end-user satisfaction
- Reduce service management costs
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