Self-Service Portal

Empower users with instant access to information and services through Servicely’s self-service portal

Empower Your Business with Our Comprehensive Self-Service Portal Solutions

The Self-Service Portal gives users instant access to a wide range of IT services and knowledge, enabling quick issue resolution and reducing reliance on support teams. With AI-powered search and virtual agents available 24/7, users can find answers and submit requests anytime, boosting productivity and satisfaction.
Instant access to IT services and information
24/7 AI-powered support and self-service
Centralised requests and automated workflows

Empower Your Experience

60% of enquiries can be resolved with self-service

Improve end-user satisfaction

55% reduction in service costs

easily access information and submit requests

Servicely’s unified platform transforms the way end-users access information and request services, providing them with a seamless experience all in one place. With AI-powered search and a virtual agent at your fingertips, users can swiftly resolve IT issues, find exactly what they need, and get answers in an instant—eliminating frustration and saving them valuable time.
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self service around-the-clock

Servicely’s AI-powered virtual agent delivers 24/7, conversational support that instantly helps end-users find information, resolve common IT issues, and escalate complex problems to the right team. Always on, day or night, it ensures smooth operations and saves users time by handling tasks like password resets, guest wifi setup, and software installation efficiently.
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products and services at your fingertips

Create a centralised service catalogue for easy access to products and services—whether hardware, software, or employee onboarding—right at your fingertips. With automated approvals and seamless integrations, requests are processed quickly, effortlessly, and with precision. Real-time tracking keeps users informed every step of the way, ensuring complete transparency and drastically reducing wait times.
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Our Self-Service Portal Advantages

Intuitive, easy to navigate design

A user-friendly interface ensures effortless navigation and quick access to services.

AI virtual agent

The AI-powered virtual agent resolves common issues and assists users 24/7.

Unified service centre

All IT services and requests are centralised in one convenient platform.

AI powered search

Find relevant information and solutions faster with AI-driven search results.

Shift service left

Move resolution to earlier stages, enabling quicker support and reducing escalations.

Reduce IT service management costs

Reduce IT service management costs by automating routine tasks and streamlining workflows.

Intuitive, easy to navigate design

A user-friendly interface ensures effortless navigation and quick access to services.

AI virtual agent

The AI-powered virtual agent resolves common issues and assists users 24/7.

Unified service centre

All IT services and requests are centralised in one convenient platform.

Shift service left

Move resolution to earlier stages, enabling quicker support and reducing escalations.

AI powered search

Find relevant information and solutions faster with AI-driven search results.

Reduce IT service management costs

Reduce IT service management costs by automating routine tasks and streamlining workflows.
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Platforms Manager
Large Local Council Municipality
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
GM of Technology
Telecommunications Service Provider serving 150,000+ customers
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
Alem Ceric
Service Desk Leader
Hassell
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Ian Parkin
CEO
24x7 Solutions
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
VP IT Operations
Healthcare Provider with 350+ Sites & 4,000+ Employees
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Brian Levitt
CIO
Horzion House Aged Care
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Max Wang
Head of Assurance and Service Management
Servicestream
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
Shawn Sellar
Head of Service Delivery
News Ltd Australia

FAQs

What is a self-service portal? Why is it important?

A self-service portal is a website that provides customers or end-users a means of accessing resources and information, resolving issues, and requesting services without needing to contact a service agent.

Self-service portals are essential for service teams as they speed up resolution of requests and incidents while simultaneously reducing the workload of service agents. This generally removes low-level, automatable requests, and allows service agents to focus on higher-priority or more business-critical tasks.

Additionally, self-service is quickly becoming the preferred option for many individuals who prefer the instant and interaction-free approach to service.

What kind of services can end-users and customers access?

End-users and customers can access a wide range of services in Servicely’s self-service portal. Visitors will have the ability to access:

  • 24/7 Virtual Agent - The AI virtual agent can share information and resources and carry out a range of remediations 
  • Service Catalogue - access or request a range of services including hardware and software support, network access, employee onboarding, legal services, cybersecurity support, and more.
  • Knowledge Base - search and view knowledge articles, policies and other resources.

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The breadth of services available will only depend on which service teams you have  operating out of Servicely. The platform has the capability and flexibility to support services including, IT Service Management, HR Service Delivery, Customer Service, Field Services, SecOps, Project Portfolio Management, Risk Management, IT Asset Management, and more.

Do users need a license to access the self-service portal?

No.

No license is needed to log requests, use the self-service portal or to interact with the virtual agent via MS Teams, Slack, or WhatsApp. If you're a self-service user, you can report Incidents, log Requests for products, service, and non-standard Requests. Self-service user can easily check on the status of their tickets and browse or query the Knowledge base to find useful Knowledge articles to help them self-solve.

Can users track the status of their service requests?

Yes, the self-service portal is designed to allow users to track the progress of their requests from submission to completion. After submitting a request, they can log into the portal at any time to view real-time updates, see any pending actions required from their side, and check estimated completion times. This feature ensures transparency and allows users to plan accordingly based on the service timeline.

What is a self-service portal?

A self-service portal is a website that provides customers or end-users a means of accessing resources and information, resolving issues, and requesting services without needing to contact a service agent.

Self-service portals are essential for service teams as they speed up resolution of requests and incidents while simultaenously reducing the workload of service agents. This generally removes low-level, automateable requests, and allows service agents to focus on higher-priority or more business-critical tasks.

Additionally, self-service is quickly becoming the preferred option for many individuals who prefer the instant and interaction-free approach to service.

What kind of services can end-users and customers access?

End-users and customers can access a wide range of services in Servicely’s self-service portal. Visitors will have the ability to access:

  • 24/7 Virtual Agent - The AI virtual agent can share information and resources and carry out a range of remediations 
  • Service Catalogue - access or request a range of services including hardware and software support, network access, employee onboarding, legal services, cybersecurity support, and more.
  • Knowledge Base - search and view knowledge articles, policies and other resources.

The breadth of services available will only depend on which service teams you have  operating out of Servicely. The platform has the capability and flexibility to support services including, IT Service Management, HR Service Delivery, Customer Service, Field Services, SecOps, Project Portfolio Management, Risk Management, IT Asset Management, and more.

What is the benefit of having a self-service portal?

Self-service portals for ITSM, or other service delivery teams, can have a transformative impact on the way they deliver services and deliver numerous benefits, including: 

  • Providing 24/7, instant access to services for end users
  • Increase end-user productivity
  • Speed up request and incident resolution times
  • Reduce low-level workload for IT teams, allowing them to focus on higher-value projects
  • Reduce cost of delivery IT services
Do users need a license to use the self-service portal?

No.

No license is needed to log requests, use the self-service portal or to interact with the virtual agent via MS Teams, Slack, or WhatsApp. If you're a self-service user, you can report Incidents, log Requests for products, service, and non-standard Requests. Self-service user can easily check on the status of their tickets and browse or query the Knowledge base to find useful Knowledge articles to help them self-solve.

Can users track the status of their requests?

Yes, the self-service portal is designed to allow users to track the progress of their requests from submission to completion. After submitting a request, they can log into the portal at any time to view real-time updates, see any pending actions required from their side, and check estimated completion times. This feature ensures transparency and allows users to plan accordingly based on the service timeline.

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