AI Agents that run Enterprise Service Delivery
Stop managing tickets, start eliminating them.
Servicely deploys AI agents that diagnose, decide and execute work for ITSM and enterprise workflows autonomously.
76% of tickets resolved autonomously. AI Agents detect, diagnose and resolve autonomously.
Businesses harnessing the power of Servicely
From request to resolution.
Fully autonomous.
Our 4-layer AI engine is embedded in the core — it identifies work, routes and diagnoses requests, executes fulfilment, updates systems, and communicates with users. Autonomously. Around the clock. Across every department.
Work doesn't queue, it gets done.
75% of requests resolved automatically, before they become tickets. If it is sitting in a queue, your ITSM has already failed.
Replace consultants with vibe coding.
Configure enterprise workflows using plain English. No backlogs, expensive consultants or six-month implementations.
Kill the legacy Tax.
Save 70% on licenses and services. No bloated modules or hidden costs. Just value.
Built for enterprises to own their platforms.
"We came to Servicely to support the growth of our managed services, and they’ve given us the ability to respond faster, make data-driven decisions, and continue to grow as specialists in digital signage network operations."
"We came to Servicely to support the growth of our managed services, and they’ve given us the ability to respond faster, make data-driven decisions, and continue to grow as specialists in digital signage network operations"
"Partnering with Servicely has been transformative for our IT operations. The platform is intuitive and has given us the structure and visibility we were missing. We were looking for a partner that could get us up and running in a matter of weeks, and the team at Servicely moved mountains to get us there. We couldn’t be happier with the Servicely platform and the great team supporting it"
“Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.”
"We have found a strong and completely flexible platform to take our ITSM and ESM to a whole new level. We are confident that with servicely we will be able to achieve our vision for our enterprise platform."
One platform, no silos, no manual work.
Single system of record that breaks down silos. AI agents execute cross-functional workflows instantly across the enterprise — new employee onboarding done right.
76% of tickets resolved autonomously without a ticket.
Servicely's SoFi (system of intelligence) auto-classifies, routes, resolves, creates knowledge and closes off the incident.
Auto-Resolve with 97% confidence
Self-serve in the channel that works for you
Vibe Code configurations - no consultants needed
employee requests resolved without a single email
Servicely's SoFi (system of intelligence) auto-classifies, routes, resolves, creates knowledge and closes off the incident.
Automated onboarding and offboarding from day one to last day
Instant answers to leave, pay, and policy queries via self-service
Zero manual routing — AI handles classification and assignment
faster work order resolution with automated scheduling and routing
Servicely's SoFi manages every maintenance job, workspace request, and compliance task - assigning, escalating, and tracking without the back-and-forth.
Automated work orders triggered, assigned, and escalated by priority
Preventive maintenance scheduled with zero manual follow-up
Self-service requests for bookings, repairs, and workplace needs
Never breach an SLA again
Servicely's SoFi classifies, routes, and resolves cases across every channel so your team only handles what actually needs a human.
AI-powered triage and resolution in seconds, not hours
Omnichannel support from a single pane of glass
Real-time SLA tracking with full audit trails on every case
100% audit coverage with zero spreadsheets
Servicely's SoFi automates risk assessments, tracks controls, and maintains full audit trails, giving you real-time compliance visibility and AI governance in one platform.
Automated compliance workflows with continuous control monitoring
Complete audit trails across every decision and process
AI governance frameworks built in — monitor, document, and control
Full delivery visibility without managing projects in a silo
Servicely's SoFi connects project work to your live service operations so changes, incidents, and resource impacts are tracked in one place.
End-to-end project tracking with milestones, tasks, and dependencies
Portfolio-level dashboards with status, risk, and budget at a glance
Natively integrated with ITSM — no disconnected tools or workarounds
We maintain recognised standards and independent certifications to support secure, reliable delivery
SOC 2 Type 2
Single Tenancy
AES-256 Encryption
99.98% SLA
BYO LLM
Why enterprise are replacing legacy ITSM tools with Servicely
ServiceNow
Too complex, too expensive, dependant on external consultants
Legacy ITSM
AI bolt on with legacy inflexible platform
AI Overlays
Surface level automation
