Risk Management
Centralise risk management, automate risk assessments, and gain real-time visibility to proactively safeguard your business and ensure compliance.
Safeguard your business with effective Risk Management
Meet compliance and safety obligations
Make informed decisions and business plans
Ensure Stakeholder confidence
Harness the power of aI to Automate risk identification
Servicely’s platform-wide AI empowers your Security Operations and IT teams by analysing incident data, uncovering recurring patterns, and automatically flagging potential risks that require immediate attention. Seamlessly integrating with tools like Microsoft Intune, and patch management software, AI not only identifies at-risk devices but also pinpoints end-users in need of remediation—ensuring proactive, real-time protection across your entire organisation.
Keep on top of your risk register and risk assessments
Effective risk management is essential for maintaining business continuity and security. With a robust risk register, you can track identified risks, set inherent and residual risk scores, and establish controls to mitigate them. Regular risk assessments enable your team to evaluate, mitigate, accept, or proactively address risks—ensuring your organisation stays protected, agile, and resilient in the face of evolving threats.
Ensure you retain your compliance certifications
Achieving certifications like ISO27001 or SOC2 is a time-consuming yet essential journey for many businesses, and staying compliant requires regular audits and ongoing risk management. With Servicely, you can streamline this process—automated reminders and controls ensure you're always audit-ready, making compliance easier, faster, and more efficient. Stay ahead of the curve and never worry about falling behind in your certification goals.
Ensure risk management is part of day-to-day iT operations
Time tracking helps allocate IT resources efficiently, balancing risk management with other responsibilities like ITSM and SecOps. Stay on top of tasks like controls, risk meetings, and compliance work, ensuring nothing gets overlooked or delayed.
Use servicely to transform your risk management
Highly configurable to your risk management strategy
Tailor risk management processes to fit your unique business needs.
Drag and drop record editing
Easily update and organise your risk data with simple drag-and-drop functionality.
A single system for risk management
Manage all your risk, IT, and security processes in one unified platform.
AI risk flagging
Highly configurable to your risk management strategy
Tailor risk management processes to fit your unique business needs.
Drag and drop record editing
Easily update and organise your risk data with simple drag-and-drop functionality.
A single system for risk management
Manage all your risk, IT, and security processes in one unified platform.
AI risk flagging
Key Features
Risk Register
Prioritise risks based on their potential impact with automated scoring.
Smart Risk Assesments
Leverage assessments to evaluate and mitigate risks effectively.
Risk Control and Compliance
Implement controls to minimise risk exposure and maintain compliance.
Risk Dashboards & Reports
Gain real-time insights into your risk landscape with customisable dashboards and detailed reports.
AI-powered Risk Identification
Use AI to automatically detect and flag emerging risks across your organisation.
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I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
FAQs
What is Risk Management?
Risk Management is the systematic process of identifying, assesing and addressing risks to minimise potential negative impacts of those risks on the organisation. This involves evaluating potential threats or uncertainties that could affect business objectives and implementing strategies to mitigate or control these risks.
Risks to businesses can come in a range of forms, and can generally be grouped into the following categories:
- Strategic risks
- Operational risks
- Financial risks
- Compliance & legal risks
- Reputational risks
- Hazard risks
- Technology risks
- Environmental risks
- Political risks
What is a Risk Management System (RMS)?
A Risk Management System (RMS) is a software tool (usually cloud-based) that is designed to help organisations identify and manage their risks in a centralised database with established processes. RMS usually include features including risk assessments, a risk register, compliance management, control management, and a log of tasks and processes required to manage risks and retain compliance certifications.
Can I use Servicely to manage my compliance certificate obliations - including ISO27001 or SOC2?
Yes, Servicely provides businesses with the ability to manage their compliance obligations, including ISO27001 and SOC2. This includes the ability to create a risk register, perform risk assessments, keep a record of controls implemented to ensure secure operations, and keeping a log of all tasks and meetings required to renew your compliance certificates.
Due to the configurable and flexible nature of the Servicely platform, you can easily configure the risk management module to fit your specific requirements and ensure you have a purpose-built platform to meet your needs.
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