Self-Service Portal

Empower users with 24/7 access to information, services, and instant support through a unified self-service AI portal.

Create a unified platform for knowledge and services with our self-service portal

Servicely’s self-service AI portal enables users to resolve issues and access services independently, reducing reliance on support agents and cutting service management costs. It speeds up request resolution, frees up agents to focus on critical tasks, and meets the growing demand for instant, hassle-free service.

Empower end-users

Servicely's self-service portal and intelligent AI virtual agent helps users take control and reduce dependency. Browse a comprehensive service catalogue and effortlessly submit tickets or resolve issues independently, all with the power of AI-driven resolution.

AI-powered resolution

With Servicely’s AI virtual agent taking care of tasks like password resets and guest Wi-Fi setups, users can swiftly resolve everyday issues on their own. This not only maximises productivity but also enhances efficiency and satisfaction, all while freeing up support teams to focus on more complex challenges.

Enable instant, hassle free service with Our Self-Service Portal

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60%

of enquiries can be resolved with self-service

55%

reduction in service costs

Improve customer and employee satisfaction across the board

Easily access information, products, and services

Servicely grants users a unified platform that simplifies access to knowledge, services, and products. With AI-powered search and a powerful virtual agent, users can quickly find what they need, whether it's information sourced from other systems, like leave balances, or completing tasks, like setting up guest Wi-Fi—all without human intervention.

24/7 access to  self-service

With our powerful AI Virtual Agent, employees gain a dynamic, omnichannel experience with a range of tools to help around the clock. It can instantly find information, resolve common issues, and escalate more complex problems to the right team 24/7, so they never have to wait for a solution.

Access a wide range of services from the service catalogue

Effortlessly shop for and request internal products and services through a user-friendly service catalogue. Build and manage a centralised database for common requests—like new laptops, software installs, or employee onboarding—while automating approval processes and integrating with your existing systems. Users can track the status of their requests in real-time for added ease and transparency.

Empower users with instant support through servicely’s self-service portal

Customisable, Intuitive, Easy-to-Navigate Design

Easily customise and create an experience that’s simple and intuitive for every team member.

AI Assisted Service and Catalogue Available 24/7

Get access to AI-powered assistance and service requests around the clock.

A Unified Portal For All Services Across Your Business

Consolidate your services into one unified hub to maximise efficiency across your entire organisation.

How servicely’s Self-Service Portal drives faster resolutions across your enterprise

Servicely’s self-service portal empowers users to instantly resolve common issues through an intelligent AI virtual agent and access a wide range of services via a sleek, intuitive catalogue. This reduces the need for agent intervention, driving faster resolutions for happier end users. With 24/7 support and automation at its core, the portal cuts service costs, streamlines workflows, and frees up your team to focus on what really matters.

I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

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FAQs

What is a self-service portal? Why is it important?

A self-service portal is a website that provides customers or end-users a means of accessing resources and information, resolving issues, and requesting services without needing to contact a service agent.

Self-service portals are essential for service teams as they speed up resolution of requests and incidents while simultaneously reducing the workload of service agents. This generally removes low-level, automatable requests, and allows service agents to focus on higher-priority or more business-critical tasks.

Additionally, self-service is quickly becoming the preferred option for many individuals who prefer the instant and interaction-free approach to service.

What kind of services can end-users and customers access?

End-users and customers can access a wide range of services in Servicely’s self-service portal. Visitors will have the ability to access:

24/7 Virtual Agent - The AI virtual agent can share information and resources and carry out a range of remediations
Service Catalogue - access or request a range of services including hardware and software support, network access, employee onboarding, legal services, cybersecurity support, and more.
Knowledge Base - search and view knowledge articles, policies and other resources.

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The breadth of services available will only depend on which service teams you have operating out of Servicely. The platform has the capability and flexibility to support services including, IT Service Management, HR Service Delivery, Customer Service, Field Services, SecOps, Project Portfolio Management, Risk Management, IT Asset Management, and more.

Do users need a license to access the self-service portal?

No.

No license is needed to log requests, use the self-service portal or to interact with the virtual agent via MS Teams, Slack, or WhatsApp. If you're a self-service user, you can report Incidents, log Requests for products, service, and non-standard Requests. Self-service user can easily check on the status of their tickets and browse or query the Knowledge base to find useful Knowledge articles to help them self-solve.

Can users track the status of their service requests?

Yes, the self-service portal is designed to allow users to track the progress of their requests from submission to completion. After submitting a request, they can log into the portal at any time to view real-time updates, see any pending actions required from their side, and check estimated completion times. This feature ensures transparency and allows users to plan accordingly based on the service timeline.

What is a self-service portal?

Self-service portals are essential for service teams as they speed up resolution of requests and incidents while simultaenously reducing the workload of service agents. This generally removes low-level, automateable requests, and allows service agents to focus on higher-priority or more business-critical tasks.