Vendor & Contract Management

Centralise vendor details, contracts, and SLAs for streamlined management and improved efficiency.

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Realise the Benefits of Formalising Your Vendor & Contract Management

Accelerate the process of finding supplier information

Enhance and speed up vendor onboarding

Ensure vendor SLAs and compliance are met

A unified platform for all supplier information

With a unified platform, you can efficiently store and manage all your supplier information in one centralised hub, eliminating the need to search through endless emails or manage disorganised vendor spreadsheets. Creating a CRM for vendors gives you up-to-date vendor information at your fingertips, and intelligent workflow automation helps your speed up vendor onboarding.

Integrate with service processes

Vendors are key to both internal operations and customer-facing services— integrating their information speeds up and simplifies your service management. Imagine when an employee’s laptop fails—you can instantly check warranty status, while equipment requests automatically trigger approval workflows and purchase orders to vendors. This seamless connection accelerates processes, removes manual workload from your service agents, and ensures nothing stands in the way of delivering exceptional service.

Monitor SLAs and compliance requirements

Monitoring vendor SLAs is crucial, as any failure on their part can directly impact your ability to meet customer and employee SLAs. It’s important to track these closely to address breaches and resolve any process issues. Additionally, you need to ensure vendors are compliant with security and operational requirements, while remaining vigilant about potential risks—whether economic or technological—that could disrupt your supply chain or service delivery.

enhance your vendor & contract management

Speed up vendor onboarding and offboarding

Streamline the process of adding and removing vendors for faster, more efficient transitions.

Ensure vendors meet compliance obligations

Monitor and enforce compliance to reduce risk and ensure standards are met.

Retain vendor details through staff changes

Keep vendor information secure and accessible, even during staff turnover.

Speed up vendor onboarding and offboarding

Streamline the process of adding and removing vendors for faster, more efficient transitions.

Ensure vendors meet compliance obligations

Monitor and enforce compliance to reduce risk and ensure standards are met.

Retain vendor details through staff changes

Keep vendor information secure and accessible, even during staff turnover.

Key Features

Vendor Contact Management

Easily store and manage all vendor contact details in one place for quick access.

Contract Management

Keep track of all vendor contracts, ensuring key dates and terms are easily visible and managed.

Warranty Management

Monitor and manage warranties for vendor-provided products, ensuring timely claims and support.

Compliance Management

Track and ensure vendors meet regulatory and internal compliance requirements consistently.

Vendor SLA Management

Monitor and enforce service level agreements to ensure vendors meet performance expectations.

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I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.

Platforms Manager

Large Local Council Municipality

Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.

GM of Technology

Telecommunications Service Provider serving 150,000+ customers

Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.

Alem Ceric

Service Desk Leader

Hassell

I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.

Ian Parkin

CEO

24x7 Solutions

Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.

VP IT Operations

Healthcare Provider with 350+ Sites & 4,000+ Employees

For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.

Brian Levitt

CIO

Horzion House Aged Care

Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.

Max Wang

Head of Assurance and Service Management

Servicestream

Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.

Shawn Sellar

Head of Service Delivery

News Ltd Australia

FAQs

What is Vendor and Contract Management?

A vendor and contract management system is a platform designed to streamline the lifecylce management of vendors and contracts. Think of this like a Customer Relationship Management (CRM) for vendors or suppliers, allowing you to store business information, key contacts, contracts, compliance certificates, SLAs, warranties, and other key information and documents.

What are the benefits of using a Vendor and Contract Management platform?

Servicely’s vendor and contract management platform formalises and digitses vendor management. While some information pertaining to vendors is stored on business ERP systems and finance platforms used for paying invoices, they usually don’t contain all information that you would like to keep on a vendor, missing key elements like compliance and key contacts. The other issue with using ERP and finance systems to store this information is the lack of access for service teams across the business, who may need quick and easy access to this information to be able to carry out services quickly. As a workaround, these teams will often work from spreadsheets and have contact info in their email inbox.

Some key benefits include:

Centralised and accessible storage of all relevant vendor and contract information
Ability to automate workflows and reduce manual input of vendor details in service processes
Ability to monitor and ensur
e compliance requirements
Visibility on performance and SLA adherence on a vendor level
Faster vendor onboarding and offboarding
Easy visibility on warranty and contract expiry

How can I use Servicely to ensure my vendors are meeting compliance requirements?

Servicely’s vendor and contract management module allows you to add compliance certificates (e.g. ISO27001, SOC2) against vendor records. These compliance records include the certificate type, certified date, expiry date and ability to upload proof. Within Servicey, you can easily configure dashboard or reports to provide a snapshot on vendor compliance and a list of upcoming vendor certificates expiring soon, so that you’re easily able to liaise with these vendors to ensure they’ve achieved renewal of their certification.

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