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Blogs

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Agentic AI vs Generative AI: What's the difference?

Artificial Intelligence

Agentic AI vs Generative AI: What's the difference?

One is the "creator", the other is the "doer". Let's take a look at the differences between Agentic and Generative AI.

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The Sofi for ServiceNow point of differenceThe Sofi for ServiceNow point of difference
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The Sofi for ServiceNow point of difference

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Service Desk AI, Please Meet OCMService Desk AI, Please Meet OCM
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Service Desk AI, Please Meet OCM

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How to equip your IT service desk to enable work from home employeesHow to equip your IT service desk to enable work from home employees
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How to equip your IT service desk to enable work from home employees

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It's Magic Quadrant SeasonIt's Magic Quadrant Season
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It's Magic Quadrant Season

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Servicely.ai - The evolution of the Service DeskServicely.ai - The evolution of the Service Desk
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Servicely.ai - The evolution of the Service Desk

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The Hybrid Workforce Needs Hybrid WorkflowsThe Hybrid Workforce Needs Hybrid Workflows
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The Hybrid Workforce Needs Hybrid Workflows

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Case Studies

Learn how organisations like yours are tackling
business challenges with Servicely.

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Design to Production (D2P)

Design to Production (D2P)

How Design to Production cut on-site response processes in half and reduced incident resolution times by 50% with Servicely.

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Maximizing Efficiency with IT Solutions

Discover how cloud computing can transform your business operations.

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Design to Production (D2P)

How Design to Production cut on-site response processes in half and reduced incident resolution times by 50% with Servicely.

IOR

How IOR gained complete visibility and control of their IT workload and reduced their Incident Volume by 50% with Servicely.

Videos

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Use Servicely's GenAI to Formalise Work Journals and Communications

This short demo gives an overview of how service agents can easily create formal work journals and customer communications using Servicely's in-built GenAI.

AI-powered Incident Management Demo - ITSM

Servicely Intelligent ITSM Demo - Automate work and improve the IT service experience

How to fill gaps in your knowledge base - Servicely fills them with AI-driven content, instantly

Automating incident summaries with GenAI in Servicely

How Symbio Transformed their Service Management Operations with Servicely

Extreme Shift Left

Getting Started with AI in Service Management

AI Service Desk Automation

Beyond Chatbots for Service Desk Automation

The Evolution of Service Desk Software

The State of the Service Desk

ITSM Overview

Customer Service Management

IT Asset Management

Virtualisation Provisioning

Automate Repetitive Active Directory Tasks

AI-Powered Workflows

Servicely is a sophisticated low-code platform with embedded self-learning artificial intelligence that helps the world’s greatest enterprises become more agile so they can respond to change. Our AI-powered workflow platform helps clients address their most pressing business concerns, such as personalising engagement, automating service, and optimising processes.

Servicely in the news

Discover news articles about Servicely.

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ServicelyAI ramps up their board with appointment of an industry veteran

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New Automated Service Desk Servicely.ai uses AI to efficiently resolve IT support issues

Introducing the world’s first Intelligent IT Service Management Platform designed and developed in Australia

Our Solutions

Servicely offers a range of flexible solutions designed to work for you and your unique business needs. Because where there's service, there's a Servicely way.

Security Operations

Streamline and automate threat detection and response, resolve security incidents faster, and reduce the risk of downtime and data loss.

Risk Management

Identify, assess, and mitigate risks to protect your organisation from potential threats.

Vendor & Contract Management

Centralise and manage vendor relationships, contracts, and SLAs to ensure compliance, optimise performance, and mitigate risks across your supply chain.