Blogs
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Artificial Intelligence
Agentic AI vs Generative AI: What's the difference?
One is the "creator", the other is the "doer". Let's take a look at the differences between Agentic and Generative AI.
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Service Management
Uncategorized
Cherwell Service Management End-of-Life (EOL): What does it mean for your ITSM strategy?
With Cherwell going end of life at the end of 2026, how can Cherwell customers take this opportunity to refine their ITSM strategy?
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Artificial Intelligence
Uncategorized
What ServiceNow’s Moveworks Acquisition Means for the Future of AI in Service Management
ServiceNow recently acquired Moveworks for $2.85b. What does this mean for Moveworks customers and the future of AI in Service Management?
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Uncategorized
Delivering Enterprise Service Management in Microsoft Teams
Integrating Microsoft Teams with your Enterprise Service Management platform enables you to deliver service where your team communicate.
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Service Management
Uncategorized
4 Signs It’s Time To Change Your IT Service Management (ITSM)
What are the signs that your IT Service Management (ITSM) platform is hurting your business more than it's helping?
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Uncategorized
6 Practical Uses of AI in Service Management
AI is everywhere. From ChatGPT to Canva and seemingly every other SaaS platform. But how can AI be used in ITSM and ESM platforms to create AI-powered Service Management (AISM)? Here are 6 practical uses of AI that can elevate your service management
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