No Barriers. No Silos. No Limits. We Make Work Flow.

Transform your service management, accelerate delivery, and augment agent expertise to deliver exceptional service with the demonstratable benefits of an AI-powered platform.

Businesses harnessing the power of servicely

Our Platform

We’re firmly in the era of AI-assisted productivity, where the potential to accelerate work and transform processes is more abundant than ever. We believe the true power of AI lies in its ability to support and amplify human expertise, not replace it—helping people do what they do best faster and more efficiently. Because when technology is deployed in service of human talent, the results are nothing short of transformative.

Servicely isn’t just another one-size-fits-all solution; it’s a flexible, scalable platform designed to evolve alongside ambitious, growing businesses by harnessing the power of AI service management.

It all starts with unifying your service management into one centralised platform, giving you a single system of record. From there, we streamline processes by automating repetitive tasks and integrating systems, eliminating the need to swivel-chair between multiple applications. Then, we activate our native Generative AI to empower self-service, accelerate response times, and augment your team with a reliable copilot they can trust.

What We Do

01

Elevate the impact of IT teams and technology platforms

Built from the ground up with ITSM principles in mind, Servicely drives transformation by streamlining processes and unifying actions into one single, seamless platform. With our no-code/low-code approach, we offer unmatched flexibility, enabling businesses to transform and create organisation-wide solutions that were once out of reach.

02

Empower enterprise service teams with AI and automation

We combine the power of AI and automation to streamline tasks, freeing up focus from low-value work to drive higher productivity. With the right solutions, teams can facilitate workflows with ease and efficiency.

03

Eliminate data 
silos and 
productivity roadblocks

We integrate your systems into one, breaking down data silos that make your work difficult. With all your data in one place, teams can make smarter, data-driven decisions without constantly swivel-chairing between apps or carrying out repetitive tasks. Access is seamless, issues are resolved faster, and end-users get the instant service they need.

Key Benefits

Accelerate and Automate Service with AI Service Management

Speed up and automate service delivery with the power of self-learning AI. Not only does our AI augment human expertise, it also takes over routine tasks, freeing your team up to focus on higher-value work that matters most.

A Single Platform for Service Management

Transform your service delivery with a single, infinitely-flexible platform. Fully configurable, Servicely breaks down silos, creates a unified system of record and action, and streamlines your entire organisation’s operations—empowering every team to move faster and smarter.

Faster Resolutions and Happier End-Users

Resolve issues quickly and amplify end-user satisfaction with the power of AI and automation. Empower end-users to find information, resolve issues, and make requests all in one seamless platform, giving them the confidence to get the help they deserve and focus on what truly matters—driving their work forward.

How It Works

Our Proven Process for Implementing Tailored IT Solutions

Step-by-Step Guidance from Consultation to Implementation

Ongoing Support and Optimization for Lasting Success

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Experience the transformative impact of an AI-powered service management platform—book a demo with our team today.

Delivering outstanding outcomes

Increase productivity of service teams by
8%
Automate up to
10%
of manual tasks with AI and Automation
Reduce the Total Cost of Ownership (TCO) of service management platforms by
70%
I still can’t believe how lucky we were to discover and switch to Servicely. When moving from our previous ITSM from a major provider, I didn’t think we’d be able to find a replacement for a reasonable price that had the same functionality - ability to handle our service catalogue, new user onboarding and offboarding and CMDB discovery integration. The team at Servicely not only achieved this goal, but got us setup in just 6 weeks.
Platforms Manager
Large Local Council Municipality
Servicely has been absolutely transformational for our customer service management. We were previously using a major tool that, despite the price tag, wasn’t capable of fulfilling our needs. We’ve been able to reduce our platform costs by 73% and service management costs by 40%, while increasing our level of service and gaining a new self-service portal for our customers.
GM of Technology
Telecommunications Service Provider serving 150,000+ customers
Working with Servicely to implement our new ITSM solution has been a resounding success, streamlining our processes and significantly enhancing our operational efficiency since moving on from our legacy on-prem solution. The introduction of the self-service portal has empowered our customers, making interactions more efficient and accessible, while the AI features have enabled our support team to proactively address issues with greater precision and speed.
Alem Ceric
Service Desk Leader
Hassell
I had thought that service desk tools were all much the same, but I was initially astonished and later delighted about how easy Servicely is to use, and how effective and transitioning manual workflows to automation. I had some trepidation about whether our customers would embrace the self-service portal, but it is proving very popular.
Ian Parkin
CEO
24x7 Solutions
Servicely has enabled us to integrate all our significant enterprise services under one pane of glass. I was surprised and delighted to learn that we could apply the same speed, accuracy and user experience to our customer service processes as well.
VP IT Operations
Healthcare Provider with 350+ Sites & 4,000+ Employees
For us Servicely has been an excellent upgrade. With Servicely we can integrate into our environment and do service desk the way we want to do it, rather than getting locked into a rigid ecosystem.
Brian Levitt
CIO
Horzion House Aged Care
Overall Servicely has very good automation capabilities, and definitely serves the purpose for self-help. It is also much more cost-effective than other options we looked at. The implementation approach was very flexible. We had a very positive experience dealing with Servicely.
Max Wang
Head of Assurance and Service Management
Servicestream
Servicely was simple to integrate and effective from the get-go. It brought us a lot of efficiencies, and definitely helped us reduce costs. The Servicely team have been great, easy to work with, and super responsive.
Shawn Sellar
Head of Service Delivery
News Ltd Australia

FAQs

What is Servicely?

Servicely is a highly-configurable cloud-based service management platform focussed on transforming service delivery, eliminating barriers to work and data silos, and making work flow. Servicely provides a single system of record for service management across your entire enterprise, from IT to HR, customer service, legal, project management and more. With your processes transformed and digitised with Servicely, you can build workflow automation and orchestration processes to reduce manual work and speed up your service delivery. Most importantly, Servicely was born in the era of AI, and it’s native AI can be utilised as a 24/7 virtual agent, copilot to your service teams, and so much more.

What can Servicely do?

Servicely can become the single source of record for service management across your entire business. The platform is highly configurable and extensible, allowing for solutions that deliver:

  • Enterprise Service Management
  • IT Service Management
  • IT Asset Management
  • HR Service Delivery
  • Project Portfolio Management
  • Customer Service Management
  • SecOps management 
  • Risk Management
  • Legal Service Delivery

Servicely is a no-code/low-code platform that enables users to build complex workflow orchestrations, with robust integrations across a range of platforms and systems.

How can I access a demo or trial?

We’d love to get to know you and the challenges you’re looking to solve with Servicely.

Our team would be happy to set up a time to take you through a demo of Servicely - simply get in touch here.

How much does Servicely cost?

Servicely was founded on the principle that enterprise software should be accessible, affordable, and deliver exceptional value to customers. To uphold this commitment, we have designed a pricing model that is transparent, straightforward, and predictable. Our goal is to eliminate complexity and ensure there are no hidden costs or unexpected charges, allowing customers to make informed decisions with confidence. By combining simplicity with flexibility, we deliver a best-in-class value-for-money solution that supports our customers in achieving their business objectives efficiently and effectively.

If you’d like to get an understanding of what Servicely will cost for your business, get in touch with our team here.

How can I migrate my service management to Servicely?

In our experience the migration from another service management platform to Servicely is far easier than most customers anticipate. The reason for this is two-fold, firstly Servicely is delivered with a high level of ITIL aligned pre-configuration, meaning much of the configuration you require is there out the box. Secondly, Servicely is a no/low-code platform, this means even if you have done complex configuration on your current platform, this can easily be migrated to Servicely.

Migration effort is significantly less than what you would think, your current platform instance is effectively the blueprint of your requirements, our team are well versed on a range of service management platforms and are able to easily and quickly understand your current configuration and migrate this to Servicely configuration.

Still have questions?

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