Servicely founders, Ben and Dion got together while at Keystone Management Solutions, a professional services company that introduced ServiceNow to the Australian market. At Keystone, we successfully deployed ServiceNow to more than 400 customers over 10 years. Ultimately we sold that company and it is now part of DXC.
After exiting that business we got to thinking.
We had the luxury of many years of exposure to best-of-breed architectures and interfaces and resolved to build a platform from scratch that has all the flexibility and power we were used to and also addressed the frustrations that we had experienced with existing approaches.
We also observed that AI had come of age to become a viable component of enterprise systems. We saw a lot of companies incorporating AI into conversational AI support bots, but we had our eye on much more comprehensive workflow efficiency that comes from incorporating AI deeply into the architecture.
Once we had the vision clear we founded Servicely and built a platform that is paving the way for a generational shift in service desk and workflow technology.