AI Service Desk Automation
- The problem implicit in the service desk operating paradigm
- Opportunities presented by AI to solve the problem
- The benefits of Intelligent Service Management
Addressing frequently asked questions, like:
- Is my data ready to support AI? do I have enough data?
- Do I need to get my Knowledge Base cleaned up before I start?
- What skills do I need, I don’t have any PhD data scientists
- How do I measure success?
- Where to start?
