In a perfect world, we’d be able to buy a chatbot, bolt it onto the service desk, and put our feet up because the bot is handling all the tickets.
In the real world, this is not so.
Join Ben O’Loghlin in a webinar replay from itSMF USA, where he discusses some of the prerequisites for achieving efficiency gains from AI, and how to structure the resource development process so that when you go live you have a self-service capability that will be a hit with your users.