Servicely’s AI Portal
Servicely’s ESM portal is a one-stop-shop for employees seeking support. All departments can populate the Service Catalog.
A key feature is the chatbot, Sofi. Sofi enables users to dictate, in natural language, and get what they need.
This typically leads to an increase in CSAT, high rates of deflection (i.e. bot handles the entire ticket), and faster request fulfilment time.